This legal policy describes how personal information is treated when you use our services. Use of the website following or to personal information given when following is subject to the legal policy. In addition the payments section is subject to the practices of the legal policy.
Information that is collected applies to credit or debit card information or bank account information, any address, phone number, or email address. In some uncertain circumstances it may be necessary to send us additional information or to answer additional questions to help us gain information that is required to fulfil a purchase or delivery. When you use payments to make a transaction we collect information about the transaction, including the date, time and amount of the transaction, the location and description of the person purchasing and a description provided by the transaction of the products purchased. The names and email addresses of the buyer and the shipping address, the type of payment method used, any message that is left when the transaction is made and any offer associated with the transaction like a promo code will be also be collected.
Cordon Bleu Shop does accept Return of products from customers to our store. The return method is through the Postal Service or by Mail. The window for returns is sixty days from the date of the product or products being delivered to you the customer. The item condition must be new and not exchanged for a similar second hand item. As returned items might of been opened there is a Restocking fee of 10% of the product price. The return reason and ten percent Restocking fees are the responsibility of the customer. Returns are to be sent using Special Delivery at the cost of £7.99 unless the item was a smaller one then it can be returned first or second class or the same class that it arrived with. Return Shipping information is found on the ‘Contact Us’ page and is obtained by sending a message to Cordon Bleu Shop using the contact us form. Alternatively you can send an email with your returns request and our Sales team will be happy to assist you.